Senior Associate Customer Success Manager - Paradox

Harkett

London, United Kingdom
Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience in B2B settings
  • technical support for software solutions
  • customer satisfaction management
  • product training and configuration
  • troubleshooting technical challenges
  • collaboration with internal teams
  • experience in SaaS organization

Nice-to-have

  • excellent written and verbal communication
  • critical thinking and problem solving
  • ability to manage multiple priorities
  • building meaningful client relationships
  • flexible work schedule
  • empathy and integrity culture
  • curious and courageous collaborator

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organizations
  • excellent technology skills
  • strong customer satisfaction management
  • excellent communication skills

Work Rights

Not specified

Tailored Resume

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