Senior Executive, Contact Centre

SINGAPORE LIFE LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 5 STRAITS VIEW THE HEART 018935
Sgd 4,000 - 4,800 / monthly pm
On-site
Service standards
Microsoft excel
Contact center management
Singlife is seeking a Senior Executive for its Contact Centre, responsible for managing customer inquiries, complaints, and feedback while ensuring consistent service across multiple channels. The ideal candidate will be customer-oriented, possess strong communication skills, and demonstrate a passion for delivering excellent service

Job Summary

  • Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom
  • Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives
  • It also offers the Singlife Account, a mobile-first insurance savings plan

Matching Summary

Match Score: 85

Singlife is seeking a Senior Executive for its Contact Centre, responsible for managing customer inquiries, complaints, and feedback while ensuring consistent service across multiple channels. The ideal candidate will be customer-oriented, possess strong communication skills, and demonstrate a passion for delivering excellent service.

Salary

SGD 4,000 - 4,800 / Monthly

Skills & Requirements

Must-have

  • Service Standards
  • Microsoft Excel
  • Contact Center Management
  • Analytical Skills
  • Outbound Calling

Nice-to-have

  • Workflow Management
  • Project Management
  • Attention To Detail
  • Policies & Procedures
  • Portal Services
  • Statistics
  • Conflict Management
  • Company Policies
  • Customer Service

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter