It Support Analyst-2

Amadeus

Bogota, Colombia
Hybrid
2nd and 3rd level service desk support
Amadeus airline products support
Troubleshooting client environment
The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions

Job Summary

  • The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions.
  • The main responsibility of the Airline IT Support Analyst is to provide high-quality specialized functional and technical support for customers, contributing to customer loyalty, account retention, and positive account development.
  • Amadeus offers competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances, professional development, and a diverse and inclusive workplace.

Matching Summary

The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions.

Skills & Requirements

Must-have

  • 2nd and 3rd Level Service Desk support
  • Amadeus Airline Products support
  • Troubleshooting client environment
  • System & network tools usage
  • Logging customer questions and issues
  • Investigating serious and critical problems

Nice-to-have

  • Excellent English communication
  • Demonstrated problem-solving ability
  • Positive and collaborative attitude
  • Adaptable to different situations
  • Accountability, Autonomy and Proactivity

Key Requirements

  • Bachelor's Degree
  • Experience with Amadeus Airlines Products
  • Experience in Tourism/Airlines industry
  • Experience at airport settings

Work Rights

Not specified

Tailored Resume

Cover Letter