Our culture is rooted in integrity, empathy, and shared enthusiasm
Job Summary
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Skills & Requirements
Must-have
Troubleshoot account configurations
Reproduce production issues
Write and execute SQL queries
Configure client SSO, sFTP, SSH
Partner with Product Managers
Maintain internal Technical Documentation
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Invaluable mix of experience and backgrounds
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field
2+ years in technical support
1+ years validating XML, JSON, CSV
1+ years experience with JIRA, Microsoft Office, VS Code