Penn State University is seeking a part-time IT User Support Specialist to provide technical support primarily in a materials research environment. The role involves diagnosing issues, installing hardware and software, and training users, with a focus on effective communication and problem-solving skills
Job Summary
The Materials Research Institute is seeking a part-time IT User Support Specialist to provide technical assistance to faculty, staff, and students.
Responsibilities include diagnosing problems, installing hardware and software, managing conference room AV, and creating service-level documentation.
Successful candidates must demonstrate strong communication skills and the ability to manage multiple priorities with attention to detail.
Matching Summary
Match Score: 75
Penn State University is seeking a part-time IT User Support Specialist to provide technical support primarily in a materials research environment. The role involves diagnosing issues, installing hardware and software, and training users, with a focus on effective communication and problem-solving skills.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Technical support for lab environments
Troubleshooting computer devices and workstations
Audio Video equipment maintenance
User training and onboarding
Ticket review and incident resolution
Nice-to-have
Strong problem-solving skills
Ability to work independently
Experience with infrastructure deployments
Eagerness to learn new technologies
Key Requirements
Background check completion required
Internal application via Workday for current employees