Service Support Specialist (1st Line)

mgstransport

Location
On-site
Coordinating supplier and contractor access
Verifying site access and security
Securing and validating permits to work
M Group Telecom is seeking a Service Support Specialist to manage supplier and contractor access at telecommunications sites. The ideal candidate will have strong communication skills, attention to detail, and experience in a service desk or NOC environment

Job Summary

  • You'll play a key role in keeping our sites running smoothly by coordinating and managing all aspects of supplier and contractor access.
  • You'll validate that everyone requesting access holds the correct security clearances, and you’ll raise, update, and close access tickets across internal systems, customer platforms, and approved third‑party tools.
  • We offer a range of benefits designed to support your life in and out of work, some of which include a matched or contributory pension scheme and an online GP service.

Matching Summary

Match Score: 85

M Group Telecom is seeking a Service Support Specialist to manage supplier and contractor access at telecommunications sites. The ideal candidate will have strong communication skills, attention to detail, and experience in a service desk or NOC environment.

Skills & Requirements

Must-have

  • coordinating supplier and contractor access
  • verifying site access and security
  • securing and validating permits to work
  • managing access tickets across systems
  • coordinating with field engineers and logistics
  • swift escalation of issues

Nice-to-have

  • friendly, fun and respectful environment
  • growth and development opportunities
  • safety first and client centric
  • resilient and adaptable mindset
  • helpful, can-do attitude

Key Requirements

  • Experience in a Service Desk or NOC environment
  • Proficiency in Microsoft Office Suite and Teams
  • Strong organizational and time-management skills
  • Excellent verbal and written communication skills
  • Detail-oriented approach to tasks

Work Rights

Not specified

Tailored Resume

Cover Letter