Handle customer queries via phone email and web chat
Authorize or reject medical treatment requests
Manage membership updates and billing inquiries
Cobham is seeking Customer Service Consultants in Cairo, Egypt, to join their expanding customer service team. The role involves handling inquiries through various channels and providing exceptional customer service with a focus on fair treatment and customer satisfaction
Job Summary
The role involves handling member inquiries across multiple channels including phone, email, and in-person visits to ensure swift resolutions.
Employees will be responsible for authorizing or rejecting treatment requests before procedures while applying product knowledge to resolve issues.
The company emphasizes a purpose-driven culture focused on helping people live longer, healthier, happier lives with no shareholders.
Matching Summary
Match Score: 85
Cobham is seeking Customer Service Consultants in Cairo, Egypt, to join their expanding customer service team. The role involves handling inquiries through various channels and providing exceptional customer service with a focus on fair treatment and customer satisfaction.
Skills & Requirements
Must-have
Handle customer queries via phone email and web chat
Authorize or reject medical treatment requests
Manage membership updates and billing inquiries
Resolve complex issues without escalation
Maintain accurate system records
Nice-to-have
Passionate about delivering exceptional service
Ability to explain fair treatment impact
Experience with cross-departmental communication
Supporting new team members
Collaborating with providers and internal teams
Key Requirements
Complete all compulsory regulatory training on time