It Support I

PACS

Base: $18-$25 ph; bonus/equity: not specified; ben...
First-level technical support via phone email chat
Troubleshoot network connectivity vpn wi-fi issues
Install update software applications and hardware peripherals
The role involves providing prompt and courteous first-level technical support to end-users during after-hour times

Job Summary

  • The role involves providing prompt and courteous first-level technical support to end-users during after-hour times.
  • Employees will troubleshoot network connectivity issues including VPN access and Wi-Fi problems while maintaining accurate ticket records.
  • PACS offers a comprehensive benefits package including health coverage, generous paid time off, and a 401(k) plan with company contributions.

Matching Summary

The role involves providing prompt and courteous first-level technical support to end-users during after-hour times.

Salary

Base: $18-$25 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k)

Skills & Requirements

Must-have

  • First-level technical support via phone email chat
  • Troubleshoot network connectivity VPN Wi-Fi issues
  • Install update software applications and hardware peripherals
  • Log track support requests in helpdesk ticketing system

Nice-to-have

  • Patient empathetic approach to problem solving
  • Strong commitment to confidentiality and data security
  • Ability to work independently in fast-paced environment

Key Requirements

  • High school diploma or equivalent
  • Proven experience in customer-facing technical support role
  • CompTIA certification preferred

Work Rights

Not specified

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