Control Tower Executive

AirAsia

Puchong, Malaysia
Rotational shift availability including weekends
Proficiency in google sheets and workspace tools
Strong verbal and written communication skills
This role serves as the central coordination point between drivers, customers, and internal teams to ensure smooth advance booking execution

Job Summary

  • This role serves as the central coordination point between drivers, customers, and internal teams to ensure smooth advance booking execution.
  • Candidates must be proficient in using Google Sheets for data extraction, tracking, and reporting on operational performance metrics.
  • The position requires a Malaysian citizen willing to work rotational shifts at the Puchong office with potential relocation to nearby areas.

Matching Summary

This role serves as the central coordination point between drivers, customers, and internal teams to ensure smooth advance booking execution.

Skills & Requirements

Must-have

  • Rotational shift availability including weekends
  • Proficiency in Google Sheets and Workspace tools
  • Strong verbal and written communication skills
  • Real-time monitoring of booking operations
  • Ability to multitask in fast-paced environment

Nice-to-have

  • Experience in ride-hailing or customer support
  • Fluency in Malay, Mandarin, or Tamil languages
  • Analytical mindset for operational improvements
  • Proactive problem-solving during live operations

Key Requirements

  • Malaysian citizenship required
  • Junior-level candidates welcome
  • Based in Puchong office location

Work Rights

Must be a Malaysian citizen

Tailored Resume

Cover Letter