Senior Service Technology & Data Manager (service Events & Insights)

mussola.cat

Peoria, IL, United States
Base: $147,760.00 - $221,640.00; bonus/equity: not...
Onsite
Data analysis and governance
Service event intelligence
Customer satisfaction focus
Caterpillar Inc. is seeking a Senior Service Technology & Data Manager to oversee the Service Events Domain, focusing on data governance, analytics, and service planning. The role emphasizes collaboration with distribution and digital stakeholders to improve dealer service data quality and drive actionable insights

Job Summary

  • Caterpillar is committed to building a better world through innovation and customer focus.
  • The Senior Manager will provide strategic leadership in managing global dealer service data.
  • This role involves enhancing service event data quality and supporting dealer performance.

Matching Summary

Match Score: 85

Caterpillar Inc. is seeking a Senior Service Technology & Data Manager to oversee the Service Events Domain, focusing on data governance, analytics, and service planning. The role emphasizes collaboration with distribution and digital stakeholders to improve dealer service data quality and drive actionable insights.

Salary

Base: $147,760.00 - $221,640.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Data analysis and governance
  • Service event intelligence
  • Customer satisfaction focus

Nice-to-have

  • Strong relationship management skills
  • Technical problem-solving abilities
  • Experience in digital capabilities

Key Requirements

  • 4-year degree in related field
  • Knowledge of data gathering techniques
  • Ability to synthesize data from stakeholders

Work Rights

Not specified

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