Sales Business Retention Representative

Wolters Kluwer

Onsite
3-5+ years in customer success or account management
Experience managing enterprise or mid-market accounts
Proven ability to drive customer retention and expansion
You are responsible for managing your own portfolio and generating revenue by closing national account sales and managing high-profile clients

Job Summary

  • You are responsible for managing your own portfolio and generating revenue by closing national account sales and managing high-profile clients.
  • The role requires developing trusted advisor relationships with key stakeholders and driving product adoption through strategic success plans.
  • Candidates must have experience reducing churn and driving account growth within an enterprise or mid-market environment.

Matching Summary

You are responsible for managing your own portfolio and generating revenue by closing national account sales and managing high-profile clients.

Skills & Requirements

Must-have

  • 3-5+ years in Customer Success or Account Management
  • Experience managing enterprise or mid-market accounts
  • Proven ability to drive customer retention and expansion
  • Strong relationship-building and stakeholder management skills
  • Experience with CRM (Salesforce)
  • Ability to manage multiple accounts and priorities effectively

Nice-to-have

  • Experience with Tax, Financial & Legal customers
  • Strategic thinking with a proactive mindset
  • Data-driven approach to customer health management
  • Collaborative mindset with cross-functional teams
  • Excellent communication and presentation skills

Key Requirements

  • 3–5+ years in Customer Success, Account Management, or SaaS
  • Experience managing enterprise or mid-market accounts
  • Demonstrated success in reducing churn and driving account growth

Work Rights

Not specified

Tailored Resume

Cover Letter