Observability Architect | Est | Remote

Grafana Labs

Remote
Base: $182,000 - $217,000; bonus/equity: restricte...
Remote
Technical ownership of customer success
Architecting observability solutions
Kubernetes deployment and operation
Serve as the primary technical point of contact for a portfolio of Grafana customers

Job Summary

  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path.
  • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.

Matching Summary

Serve as the primary technical point of contact for a portfolio of Grafana customers.

Salary

Base: $182,000 - $217,000; Bonus/Equity: Restricted Stock Units (RSUs); Benefits: Not specified

Skills & Requirements

Must-have

  • Technical ownership of customer success
  • Architecting observability solutions
  • Kubernetes deployment and operation
  • Customer lifecycle management
  • Technical roadmaps and strategy

Nice-to-have

  • Grafana, Prometheus, and Loki expertise
  • Connecting product usage to value
  • Creative problem-solving for adoption
  • Proactive technical assistance

Key Requirements

  • East Coast location
  • Bachelor's degree or equivalent experience
  • 5+ years in technical support/account management/consulting
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

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