Avp, Product Support Analyst (l2 Service Recovery), Compliance Technology
UOB United Overseas Bank Limited
Singapore
7 years it operations experience
Lead l2 technical support teams
Root cause analysis expertise
The incumbent will lead a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems
Job Summary
The incumbent will lead a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems.
This role involves ensuring rapid restoration of services, minimizing disruption, and implementing preventative measures to enhance overall system resilience.
Candidates must have a minimum of 7 years of experience in IT operations within the banking or financial services industry.
Matching Summary
The incumbent will lead a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems.
Skills & Requirements
Must-have
7 years IT operations experience
Lead L2 technical support teams
Root cause analysis expertise
AWS and cloud technologies
Splunk Dynatrace monitoring tools
SQL Oracle database skills
Unix Linux OS proficiency
Nice-to-have
ITIL certification preferred
AI and Big Data knowledge
Strong leadership qualities
Continuous learning culture
Excellent communication skills
Key Requirements
Bachelor Degree in Computer Science or related field
Minimum 7 years IT operations experience
Proven experience leading L2 technical support teams