Assistant Customer Care Manager (voice Service Team)

Hong Kong Jockey Club

On-site
Voice service team management
Customer care operations
Team leadership experience
The Hong Kong Jockey Club is seeking an Assistant Customer Care Manager for their voice service team, focusing on enhancing customer service experiences. The ideal candidate should have relevant experience in customer service management and a passion for delivering high-quality service

Job Summary

  • The role involves managing the voice service team to ensure high-quality customer support.
  • Candidates will lead operational strategies to enhance customer satisfaction within the Hong Kong Jockey Club.
  • The position requires overseeing daily activities of the customer care department.

Matching Summary

Match Score: 85

The Hong Kong Jockey Club is seeking an Assistant Customer Care Manager for their voice service team, focusing on enhancing customer service experiences. The ideal candidate should have relevant experience in customer service management and a passion for delivering high-quality service.

Skills & Requirements

Must-have

  • Voice service team management
  • Customer care operations
  • Team leadership experience

Nice-to-have

  • Strong communication skills
  • Problem-solving abilities
  • Customer-focused mindset

Key Requirements

  • Management experience in customer service
  • Leadership capabilities for voice teams

Work Rights

Not specified

Tailored Resume

Cover Letter