Kraft Heinz is seeking a Customer Facing Analyst to enhance customer satisfaction through logistical improvements in São Paulo, Brazil. The role involves understanding customer needs, conducting meetings, and analyzing processes to propose enhancements
Job Summary
Improve the level of customer satisfaction, with emphasis on the logistics side (both in KPIs and satisfaction surveys like “Advantage Survey”).
Conduct daily, weekly, and monthly meetings with clients and the sales team for sharing and controlling KPIs (focused 100% on client data).
Analyze current processes and propose improvements.
Matching Summary
Match Score: 85
Kraft Heinz is seeking a Customer Facing Analyst to enhance customer satisfaction through logistical improvements in São Paulo, Brazil. The role involves understanding customer needs, conducting meetings, and analyzing processes to propose enhancements.
Skills & Requirements
Must-have
Improve customer satisfaction
Logistics KPIs and surveys
Understand client needs
Resolve customer issues
Propose new ideas and solutions
Conduct client meetings
Share and control KPIs
Proactive communication with sales and logistics
Nice-to-have
Bring clients to Kraft Heinz
Participate in projects
Key Requirements
Complete Higher Education in Administration, Engineering, IT, Operations Management, Supply Chain, or Logistics