Senior Premium Operations Manager - Raymond James Stadium
Dow Event Center
Omaha, Nebraska, United States
Hybrid
Oversee premium suite and club operations
Manage event-day service execution
Lead premium staff teams
The Senior Premium Operations Manager at Dow Event Center is tasked with overseeing premium hospitality experiences at Raymond James Stadium, ensuring high service standards and operational efficiency. The role involves managing staff, collaborating across departments, and maintaining strong relationships with clients and stakeholders
Job Summary
The Senior Premium Operations Manager leads the execution of all premium hospitality experiences including suites, clubs, and catering operations.
This role ensures exceptional guest service and operational efficiency while collaborating cross-functionally with culinary, sales, and facility teams.
The position requires managing labor costs, reviewing BEOs, and fostering a culture of accountability and elevated service standards.
Matching Summary
Match Score: 85
The Senior Premium Operations Manager at Dow Event Center is tasked with overseeing premium hospitality experiences at Raymond James Stadium, ensuring high service standards and operational efficiency. The role involves managing staff, collaborating across departments, and maintaining strong relationships with clients and stakeholders.
Skills & Requirements
Must-have
Oversee premium suite and club operations
Manage event-day service execution
Lead premium staff teams
Handle escalated guest concerns
Review BEOs and financial controls
Nice-to-have
Foster culture of accountability
Drive continuous improvement
Identify high-potential talent
Implement new operational systems
Enhance premium guest experience
Key Requirements
Direct management experience of managers and supervisors
Experience in premium hospitality or stadium operations