Customer Service Agent

Probe Group

Melbourne, Victoria, Australia
Fully remote
Stable hard-wired nbn internet connection
Full working rights in australia
Flexibility to work monday to friday rotations
This role serves as the primary point of contact for customers regarding personal loan settlements, balances, and repayments while actively transitioning them to a digital-first experience

Job Summary

  • This role serves as the primary point of contact for customers regarding personal loan settlements, balances, and repayments while actively transitioning them to a digital-first experience.
  • Employees will act as Digital Advocates by educating customers on using in-app messaging and self-service tools to reduce wait times and optimize banking interactions.
  • The position offers comprehensive paid training, access to a 24/7 mental health platform, and a diverse, inclusive culture within a multi-award-winning organization.

Matching Summary

This role serves as the primary point of contact for customers regarding personal loan settlements, balances, and repayments while actively transitioning them to a digital-first experience.

Skills & Requirements

Must-have

  • Stable hard-wired NBN internet connection
  • Full working rights in Australia
  • Flexibility to work Monday to Friday rotations

Nice-to-have

  • Passion for technology and digital advocacy
  • Concierge-style professional communication
  • Ability to navigate multiple systems efficiently

Key Requirements

  • Full working rights to work in Australia
  • Stable hard-wired internet connection (NBN required)

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter