Advisor I, Customer Service – English

Concentrix

Jakarta, IDN
Customer service support
Resolve routine problems
Listen attentively to customer needs
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • listen attentively to customer needs
  • maintain basic knowledge of products
  • track and document information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Ability to work independently
  • Demonstrate patience

Work Rights

Not specified

Tailored Resume

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