Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
The IT Service Desk Analyst role is service critical, acting as the first point of contact for a global user base to log and resolve IT technical issues.
The role requires clear and timely responses, ownership of issues, and creating knowledge base articles to support wider IT use.
Matching Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
Skills & Requirements
Must-have
First line IT support
Service Now ticketing system
Microsoft Windows troubleshooting
Active Directory management
Technical issue escalation
Customer support and engagement
Nice-to-have
Experience with Mac operating system
Proactive and self-motivated
Strong time management and multitasking
Knowledge of IT service management tools
High attention to detail
Key Requirements
2-4 years IT service/help desk experience
Experience supporting Windows-based environments
Educated in computer science or equivalent experience
Excellent spoken and written English
Ability to analyze and troubleshoot technical issues