Monitoring and maintaining website and mobile app health
Identify and resolve customer experience issues
Collaborate with business, product, and it teams
Plays a key role in monitoring and maintaining the health of our website and mobile app
Job Summary
Plays a key role in monitoring and maintaining the health of our website and mobile app.
Serves as a critical link between the business, product management, technology, call centers, and product vendors to quickly identify and resolve customer experience issues.
Create and implement operational processes to drive optimal customer satisfaction, revenue, throughput and performance.
Matching Summary
Plays a key role in monitoring and maintaining the health of our website and mobile app.
Skills & Requirements
Must-have
monitoring and maintaining website and mobile app health
identify and resolve customer experience issues
collaborate with business, product, and IT teams
analyze and identify quality risks
drive for quicker resolutions based on severity
create and implement operational processes
define SLAs for issue resolution
Nice-to-have
customer centric focus
self motivated
identify opportunities to automate
taking ownership and driving results
exceptional interpersonal communication skills
ability to collaborate and work with team
Key Requirements
4+ years of eCommerce website engineering and/or operations experience
Experience managing website business metrics
Bachelor’s degree in business administration, related field, or equivalent experience