5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
The role focuses on managing the full lifecycle of customer experience, from diagnosis to solution implementation
Job Summary
The role focuses on managing the full lifecycle of customer experience, from diagnosis to solution implementation.
Candidates will be responsible for establishing closed-loop management mechanisms for operational metrics related to customer experience.
The position requires driving continuous improvement in operations, service, and experience links through pain point identification and process optimization.
Matching Summary
The role focuses on managing the full lifecycle of customer experience, from diagnosis to solution implementation.
Skills & Requirements
Must-have
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
Project management and stakeholder collaboration skills
Ability to build CX management systems from scratch
Nice-to-have
Insurance or financial services background
Internet enterprise experience
UX testing and data analysis proficiency
Innovative thinking and pursuit of excellence
Experience in training and behavior transformation
Key Requirements
Bachelor's degree or above
Major in Insurance, Finance, Marketing, or Management preferred
10 years total work experience with 5 years in relevant field
Proven track record in building CX management systems