LIFESCAN IMAGING PTE. LTD. is seeking a Call Centre Associate to provide high-quality customer service and support to clients through various communication channels. The ideal candidate should possess strong communication skills, a willingness to learn, and preferably have experience in a call center or healthcare setting
Job Summary
The role involves responding promptly and professionally to customer enquiries across multiple communication channels including phone, email, and online messaging.
Employees are responsible for assisting with appointment bookings for regular health screenings and vaccinations while ensuring strict adherence to patient confidentiality.
The position requires providing accurate information on medical services and insurance claims processes while maintaining high standards of service quality.
Matching Summary
Match Score: 85
LIFESCAN IMAGING PTE. LTD. is seeking a Call Centre Associate to provide high-quality customer service and support to clients through various communication channels. The ideal candidate should possess strong communication skills, a willingness to learn, and preferably have experience in a call center or healthcare setting.
Skills & Requirements
Must-have
Respond to customer enquiries via phone
Manage appointment bookings for health screenings
Adhere to PDPA guidelines and confidentiality
Nice-to-have
Previous call centre experience preferred
Collaborative team environment enjoyment
Willingness to learn in healthcare sector
Key Requirements
Minimum GCE 'N' or 'O' Level qualification
Excellent customer service and communication skills