The IT Client Services Specialist II serves as a front-line technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits
Job Summary
The IT Client Services Specialist II serves as a front-line technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits.
Responsible for the end-to-end management of client requests, the Specialist provides intermediate hardware and software diagnostics to resolve a diverse range of Tier 1 issues while maintaining meticulous documentation within the University’s ITSM platforms.
Beyond daily technical operations, the role contributes to the broader technology lifecycle by executing endpoint provisioning projects—such as the Computer Refresh Program and Client Engagement Programs—while mentoring both student staff & developing specialists.
Matching Summary
The IT Client Services Specialist II serves as a front-line technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits.