Manager, Support Engineer (onward/ Managed Services)
NeuraFlash, Part of Accenture
Remote
Fully remote
Oversee support cases
Troubleshoot technical issues
Manage escalated support cases
NeuraFlash, part of Accenture, is seeking a Manager, Support Engineer for their Managed Services team to oversee technical support cases, manage escalated issues, and ensure high customer satisfaction. The ideal candidate should have extensive Salesforce experience, leadership skills, and the ability to communicate effectively with clients and team members
Job Summary
Oversee all support cases for technical and troubleshooting accuracy, take ownership of support tickets, and manage escalated support cases with cross-functional teams.
Anticipate and proactively address potential issues before they become problems for clients, manage customer expectations, and seek opportunities to improve customer satisfaction.
Collaborate on NeuraFlash Onward Support Team initiatives, take initiative to learn new skills, and stay up to date on industry best practices and trends.
Matching Summary
Match Score: 85
NeuraFlash, part of Accenture, is seeking a Manager, Support Engineer for their Managed Services team to oversee technical support cases, manage escalated issues, and ensure high customer satisfaction. The ideal candidate should have extensive Salesforce experience, leadership skills, and the ability to communicate effectively with clients and team members.