Product Support Rep - Laboratory Services

Hastings Deering

Brisbane, Queensland, Australia
Laboratory services
Scheduled oil sampling (sos)
Customer engagement
Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts and grow SOS sample volumes by proactively engaging customers

Job Summary

  • Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts and grow SOS sample volumes by proactively engaging customers.
  • Provide clear technical interpretation of laboratory results to support equipment reliability and maintenance decisions, and deliver customer and internal training on services and processes.
  • Hastings Deering offers extensive and borderless career development opportunities, a competitive remuneration package, work-life balance, and comprehensive health and wellbeing support.

Matching Summary

Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts and grow SOS sample volumes by proactively engaging customers.

Skills & Requirements

Must-have

  • laboratory services
  • Scheduled Oil Sampling (SOS)
  • customer engagement
  • technical data interpretation
  • customer relationship management

Nice-to-have

  • proactive customer engagement
  • fleet and sampling data analysis
  • strengthen customer relationships
  • work life balance
  • career development opportunities

Key Requirements

  • Experience in laboratory services, condition monitoring, or product support
  • Experience supporting or growing aftermarket services
  • Ability to interpret technical data
  • Experience delivering technical training
  • Proven capability managing multiple customer accounts
  • Strong customer relationship skills
  • Experience using business systems and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter