Competitive salary; bonus available; not specified
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Team management experience in busy contact centre
Dispatch planning experience beneficial
Ability to handle call and email workload
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KONE Oyj is seeking a Customer Service Team Leader for their out-of-hours operations in Keighley, UK. The role involves managing a night team, ensuring customer service quality, and optimizing workflow through effective dispatch planning.
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Job Summary
The role involves coordinating nightly operations while maintaining a 60% supervisory and 40% operational split.
Candidates will be responsible for ensuring engineers arrive on time to service client needs across different geographic areas.
KONE offers a competitive salary, 25 days holiday, pension scheme, and hybrid working options.
Matching Summary
Match Score: 75
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KONE Oyj is seeking a Customer Service Team Leader for their out-of-hours operations in Keighley, UK. The role involves managing a night team, ensuring customer service quality, and optimizing workflow through effective dispatch planning.
**
Salary
Competitive salary; Bonus available; Not specified
Skills & Requirements
Must-have
Team management experience in busy contact centre
Dispatch planning experience beneficial
Ability to handle call and email workload
Nice-to-have
Experience with SAP, CRM, and Salesforce
Strong written and spoken English skills
Competency in Microsoft Word and Excel
Key Requirements
Team management experience essential
Contact centre environment experience required
Good organizational and attention to detail skills