Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Primary location base pyy range: $169,800 usd - $2...
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Design global adoption and retention programs
Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
** Workday is seeking an Adoption & Retention Programs Lead to develop and manage global customer success programs aimed at improving product adoption and retention. This fully remote role requires extensive experience in Customer Success and program management within a SaaS environment, with a strong emphasis on data-driven decision-making and cross-functional collaboration. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • This role designs and orchestrates a portfolio of scaled programs that protect and grow Workday’s customer base by improving product adoption, value realization, and renewal health across regional and product Customer Success teams.
  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to develop and manage global customer success programs aimed at improving product adoption and retention. This fully remote role requires extensive experience in Customer Success and program management within a SaaS environment, with a strong emphasis on data-driven decision-making and cross-functional collaboration. **

Salary

Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD

Skills & Requirements

Must-have

  • Design global adoption and retention programs
  • Integrate programs into GTM and CS operating model
  • Define program-level KPIs and measurement frameworks
  • Build structured motions for high-risk cohorts
  • Simplify and standardize end-to-end processes
  • Drive innovation, pilots, and continuous improvement

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 8+ years experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations
  • Proven track record designing and running cross-functional adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs
  • Strong analytical skills and comfort with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter