Job Summary

• Drive and support Dealer Product Problem Management process, including proactively identifying and resolving complex technical product issues, failure analysis, identifying interim technical solutions, communicating with engineering, and goodwill decisions to maximize customer experience.
• Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value and promote additional customer touch points and future sales in concert with dealer personnel.
• This role travels frequently to dealer locations (50-70%) in the following states: Pennsylvania, Maryland, West Virgina, Virgina and Delaware.

Matching Summary

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Key Requirements

• Extensive problem solving skills
• Extensive service excellence and customer focus
• Extensive product technical knowledge
• Hands-on construction equipment experience

Work Rights