Client Services Senior Officer

Apex Group Ltd

Sofia, Bulgaria
Competitive remuneration commensurate with skills ...
5 years fintech or banking experience
2 years client-facing role
Payments back-office operations knowledge
This role involves providing day-to-day support to clients on the use of Digital Banking products within a global financial services firm

Job Summary

  • This role involves providing day-to-day support to clients on the use of Digital Banking products within a global financial services firm.
  • The successful candidate will act as a pivot between Apex Group clients and internal departments, ensuring timely resolution of queries and incidents.
  • Employees receive competitive remuneration, professional training opportunities, and the chance to work in an expanding large global business.

Matching Summary

This role involves providing day-to-day support to clients on the use of Digital Banking products within a global financial services firm.

Salary

Competitive remuneration commensurate with skills and experience; Not specified; In-house and external professional trainings included

Skills & Requirements

Must-have

  • 5 years fintech or banking experience
  • 2 years client-facing role
  • Payments back-office operations knowledge
  • Treasury management experience
  • Security settlement knowledge
  • AML/CTF knowledge

Nice-to-have

  • Core banking systems familiarity
  • Empathy and tactful communication
  • Positive can-do attitude
  • Ability to work under pressure
  • Strong MS Office skills

Key Requirements

  • University degree in Business, Finances or Economics
  • Minimum 5 years industry experience
  • Proficiency in English language
  • Risk awareness and escalation capability

Work Rights

Not specified

Tailored Resume

Cover Letter