Head Customer Service

Absa

Not specified in the job description.
Customer experience frameworks
Root cause problem identification
Performance improvement measurement
Absa is seeking a Head of Customer Service to enhance customer experience across its Emerging Markets. The ideal candidate will drive service improvement initiatives and manage a high-performing team while ensuring operational excellence

Job Summary

  • Design and create enabling frameworks for the delivery of the desired customer experience.
  • Proactively implement the customer strategy & GRCB-wide customer initiatives to gain staff commitment to provide world class service.
  • Develop a high performing team by embedding formal performance development and informal coaching.

Matching Summary

Match Score: 85

Absa is seeking a Head of Customer Service to enhance customer experience across its Emerging Markets. The ideal candidate will drive service improvement initiatives and manage a high-performing team while ensuring operational excellence.

Skills & Requirements

Must-have

  • customer experience frameworks
  • root cause problem identification
  • performance improvement measurement
  • dynamic service leadership
  • customer service initiatives
  • process enhancement discussions

Nice-to-have

  • inspiring leadership
  • role modeling behaviors
  • envy of competition
  • best practice sharing

Key Requirements

  • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter