Sr Customer Care Specialist

152

Portland, OR, US
5 years of related experience
Proficient in excel and microsoft office
Strong verbal and written english skills
The Senior Customer Care Specialist handles service, sales, and warranty contacts across phone, chat, and email channels for Columbia Sportswear Company

Job Summary

  • The Senior Customer Care Specialist handles service, sales, and warranty contacts across phone, chat, and email channels for Columbia Sportswear Company.
  • Employees are expected to demonstrate strong ownership, rarely require escalation support, and effectively handle first and second-level escalations.
  • Columbia offers a comprehensive benefits package including medical, dental, vision, 401k with company match, and extensive wellness programs.

Matching Summary

The Senior Customer Care Specialist handles service, sales, and warranty contacts across phone, chat, and email channels for Columbia Sportswear Company.

Skills & Requirements

Must-have

  • 5 years of related experience
  • Proficient in Excel and Microsoft Office
  • Strong verbal and written English skills
  • Experience with customer service platforms
  • Ability to work nights weekends holidays

Nice-to-have

  • Positive attitude and open communication
  • Retail industry background
  • Proactive feedback on customer issues
  • Team support and mentorship capabilities
  • Ability to handle difficult customers calmly

Key Requirements

  • High school education or equivalent
  • 5 years of related experience
  • Retail industry experience required
  • Chat concurrency management ability

Work Rights

Not specified

Tailored Resume

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