Customer Care Associate

Iron Mountain

Bogotá, Colombia
Hybrid
Customer claims investigation
Monetary compensation escalations
Damage/lost item claims evaluation
Provide support throughout the claims process and own monetary compensation escalations via phone or email

Job Summary

  • Provide support throughout the claims process and own monetary compensation escalations via phone or email.
  • Investigate and evaluate customer damage/lost Item claims and provide 100% accurate claim settlements.
  • Be part of a constantly evolving global organization focused on transformation and innovation.

Matching Summary

Provide support throughout the claims process and own monetary compensation escalations via phone or email.

Skills & Requirements

Must-have

  • Customer claims investigation
  • Monetary compensation escalations
  • Damage/lost item claims evaluation
  • Issue claims resolution
  • Social media monitoring and support
  • Risk mitigation via call transfers

Nice-to-have

  • Building rapport and empathy
  • Passion for technology
  • Respect for the process
  • Flexibility in fast-changing environment
  • Collaborating with remote teams
  • Expressing opinions and sharing feedback

Key Requirements

  • Completed Bachelor's or Associate's degree
  • 1 year of experience in claims or trust & safety
  • Availability to work on weekends
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter