Royal Service Agent / Pbx Communications

Fairmont Austin

Austin, TX, United States
Not specified; not specified; medical, dental, vis...
On-site
Outstanding guest services skills
Sophisticated verbal communication skills
Computer literate in microsoft windows
This role involves consistently offering professional, friendly, and engaging service while processing all external and internal calls for the hotel

Job Summary

  • This role involves consistently offering professional, friendly, and engaging service while processing all external and internal calls for the hotel.
  • The position requires maintaining and monitoring the Royal Service software system and serving as a liaison for guests requiring information on all aspects of the hotel.
  • Employees receive benefits including medical, dental, vision insurance, 401K, paid time off, and opportunities for growth through learning programs.

Matching Summary

This role involves consistently offering professional, friendly, and engaging service while processing all external and internal calls for the hotel.

Salary

Not specified; Not specified; Medical, Dental, Vision Insurance, 401K included

Skills & Requirements

Must-have

  • Outstanding guest services skills
  • Sophisticated verbal communication skills
  • Computer literate in Microsoft Windows
  • Ability to work under pressure
  • Knowledge of emergency procedures

Nice-to-have

  • Previous customer related experience
  • Strong interpersonal abilities
  • Problem solving abilities
  • Teamwork and collaboration skills
  • Commitment to diversity and inclusion

Key Requirements

  • Must possess outstanding guest services skills
  • Computer literate in Microsoft Window applications required
  • Highly responsible and reliable
  • Ability to focus attention on guest needs

Work Rights

Not specified

Tailored Resume

Cover Letter