Engineer - Client Services

THALES

Polanco, CDMX, Mexico
Hybrid
Technical issue troubleshooting
Experience with ticketing systems
Intermediate-advanced english proficiency
Thales is looking for an Engineer Client Services who will assist with defining methodologies and processes to improve customer support

Job Summary

  • Thales is looking for an Engineer Client Services who will assist with defining methodologies and processes to improve customer support.
  • The primary focus is to troubleshoot and resolve technical issues related to Thales products.
  • Thales provides an extensive benefits program for all full-time employees.

Matching Summary

Thales is looking for an Engineer Client Services who will assist with defining methodologies and processes to improve customer support.

Skills & Requirements

Must-have

  • Technical issue troubleshooting
  • Experience with ticketing systems
  • Intermediate-Advanced English proficiency

Nice-to-have

  • Strong communicator and negotiator
  • Customer-oriented and empathetic
  • Analytical and results-oriented

Key Requirements

  • Bachelor’s degree in engineering or Computer Science
  • 3 to 5 years of tech support experience
  • Availability to travel

Work Rights

Not specified

Tailored Resume

Cover Letter