Specialist Is Bus Sys Analyst - Configuration Management

Amgen UK

Servicenow cmdb & itam
Data quality metrics
Process documentation
Collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards

Job Summary

  • Collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards.
  • Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.
  • Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Matching Summary

Collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards.

Skills & Requirements

Must-have

  • ServiceNow CMDB & ITAM
  • data quality metrics
  • process documentation
  • ITIL-based configuration management

Nice-to-have

  • collaboration with infrastructure teams
  • automation capabilities
  • compliance and audit support
  • user and customer focus

Key Requirements

  • 8 to 13 years of experience
  • Doctorate degree / Master's degree / Bachelor's degree
  • ITIL v3/4 Foundation Certification
  • ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
  • Certified Service Asset and Configuration Manager (CSAM) (preferred)
  • Scaled Agile Framework (SAFe) for Teams (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter