Customer Support Executive - Taiwan Market

FUJIFILM Business Innovation Corp.

Selangor, Malaysia
Fully remote
Mandarin language proficiency required
Contact center or customer support experience
Rotational shifts and public holidays availability
Assist customers with general enquiries, consumables orders, and service support requirements with a focus on first call resolution

Job Summary

  • Assist customers with general enquiries, consumables orders, and service support requirements with a focus on first call resolution.
  • Use knowledge bases to diagnose and resolve hardware or software problems to maximize device uptime.
  • Promote a unified and professional image of the Customer Support Center as the first point of contact.

Matching Summary

Assist customers with general enquiries, consumables orders, and service support requirements with a focus on first call resolution.

Skills & Requirements

Must-have

  • Mandarin language proficiency required
  • Contact center or customer support experience
  • Rotational shifts and public holidays availability
  • MS Office application proficiency
  • Hardware and software problem diagnosis

Nice-to-have

  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations
  • Result-oriented team player mindset
  • Pleasant disposition and professional attitude

Key Requirements

  • Degree in any discipline
  • At least one year working experience in contact center
  • Must be able to speak Mandarin language

Work Rights

Not specified

Tailored Resume

Cover Letter