The Customer Experience Specialist is responsible for completing onboarding tasks, collecting information for batch activation, and creating/maintaining 'work with notes' to instruct support functions
Job Summary
The Customer Experience Specialist is responsible for completing onboarding tasks, collecting information for batch activation, and creating/maintaining 'work with notes' to instruct support functions.
This role involves acting as a link from Production to Operational functions, completing root cause investigations for OTIF misses or customer complaints, and identifying corrective and preventative measures.
Key responsibilities include ensuring production goals are met, establishing links with internal partners and vendors, implementing operational processes, and maintaining accurate customer playbook records.
Matching Summary
The Customer Experience Specialist is responsible for completing onboarding tasks, collecting information for batch activation, and creating/maintaining 'work with notes' to instruct support functions.
Skills & Requirements
Must-have
Customer onboarding tasks
Root cause countermeasure investigations
Supplier relationship management
Data manipulation and analysis
On-time, in-full performance
Nice-to-have
Internal customer service
Industry and market awareness
Proactive issue resolution
Key Requirements
Fluent English language skills
Analytical and problem-solving abilities
Strong negotiation skills
Data manipulation and analytical ability (Excel, PBI)
Ability to multi-task in a matrix environment
Proven experience in Customer Service, Purchasing, or Supplier management