Customer Success Manager

Rialtas

Swindon, United Kingdom
Hybrid
Customer retention and growth strategy
Upsell and cross-sell opportunities
Customer success kpis and performance
Own and drive the customer success strategy to strengthen relationships with our existing customers, focusing on top named strategic customers

Job Summary

  • Own and drive the customer success strategy to strengthen relationships with our existing customers, focusing on top named strategic customers.
  • Identify and execute opportunities for upselling, cross-selling, and increasing customer lifetime value, while delivering on KPIs.
  • Harris offers an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement and an annual Lifestyle Reward.

Matching Summary

Own and drive the customer success strategy to strengthen relationships with our existing customers, focusing on top named strategic customers.

Skills & Requirements

Must-have

  • Customer retention and growth strategy
  • Upsell and cross-sell opportunities
  • Customer success KPIs and performance
  • CRM systems and customer analytics
  • Proactive customer engagement

Nice-to-have

  • Commercially astute
  • Strategic thinking
  • Hands-on leadership
  • Collaborative team environment
  • Adaptable in fast-paced environment

Key Requirements

  • Proven experience as Customer Success Manager
  • Experience in software or B2B environment
  • Strong background in customer growth
  • Excellent analytical and reporting skills
  • Proficiency in CRM platforms

Work Rights

Not specified

Tailored Resume

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