Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ year project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for Workday products

Job Summary

  • This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for Workday products.
  • The position requires developing strategic success plans that outline critical success factors and metrics while acting as a partner to executive stakeholders for business transformation.
  • Workday offers a culture of integrity and empathy where employees are trusted to take risks and grow their skills in an AI-driven environment.

Matching Summary

This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for Workday products.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ year project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder engagement
  • Issue resolution and escalation management

Nice-to-have

  • Functional domain expertise in Workday Financials
  • State & Local Government customer base experience
  • Adaptive Planning implementation experience
  • Strong presentation and webinar hosting skills
  • Experience collaborating across Sales and Product teams

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of the time
  • 5+ years in consulting or account management roles
  • 1+ years project management experience with Workday modules

Work Rights

Not specified

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