Associate - It Operations

Tessell Inc

Bengaluru, India
On-site
Okta and google workspace administration
Jira service management experience
Macos and windows troubleshooting
Tessell Inc is seeking an Associate for their IT Operations team in Bengaluru, India, with responsibilities including IT service management, identity and access management, and systems administration. The ideal candidate should possess 3-5 years of experience in IT support or operations, with knowledge of Okta, Google Workspace, and Jira Service Management

Job Summary

  • The role serves as the primary point of contact for technical issues using Jira Service Management while maintaining ITIL-based workflows.
  • Candidates will manage Identity & Access Management by automating employee onboarding and offboarding to ensure Zero Trust security.
  • The position requires strong systems administration skills across directory services, endpoint management tools, and network troubleshooting.

Matching Summary

Match Score: 85

Tessell Inc is seeking an Associate for their IT Operations team in Bengaluru, India, with responsibilities including IT service management, identity and access management, and systems administration. The ideal candidate should possess 3-5 years of experience in IT support or operations, with knowledge of Okta, Google Workspace, and Jira Service Management.

Skills & Requirements

Must-have

  • Okta and Google Workspace administration
  • Jira Service Management experience
  • macOS and Windows troubleshooting
  • Employee Lifecycle Management automation
  • ITIL-based workflow optimization

Nice-to-have

  • Automation mindset with scripting
  • AI-based workflow creation skills
  • Strong communication for non-technical users
  • Continuous learning attitude
  • Experience with Jamf or Jumpcloud

Key Requirements

  • 3–5 years in IT Support or IT Operations
  • Deep familiarity with Okta and Google Workspace
  • Hands-on experience with Jira Service Management

Work Rights

Not specified

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