Front Office Patient Service Representative Family Medicine
Banner Medical Group
Phoenix, Arizona, US
Patient registration and check-in processes
Insurance eligibility verification
Appointment scheduling and confirmation
This position coordinates a smooth patient flow process by answering phones, scheduling appointments, and verifying insurance coverage
Job Summary
This position coordinates a smooth patient flow process by answering phones, scheduling appointments, and verifying insurance coverage.
The role involves collecting patient liability, balancing cash drawers, and providing financial guidance to patients to maximize reimbursement efforts.
Candidates must demonstrate strong communication skills to interact with patients, care teams, and third-party payors in a high-volume environment.
Matching Summary
This position coordinates a smooth patient flow process by answering phones, scheduling appointments, and verifying insurance coverage.
Skills & Requirements
Must-have
patient registration and check-in processes
insurance eligibility verification
appointment scheduling and confirmation
collecting patient liability payments
cash drawer reconciliation
medical records release compliance
Nice-to-have
medical front office experience preferred
experience with company systems
previous cash collections experience
proactive interpersonal communication skills
ability to work in fast-paced environment
Key Requirements
High school diploma or GED
One or more years of patient financial services experience
Strong knowledge of office software and databases
Arizona Fingerprint Clearance Card for behavioral health settings