Patient Service Specialist

Cleveland Clinic

Avon, Ohio, US
Deliver exceptional patient experience
Patient registration and scheduling
Mychart enrollment and education
At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day

Job Summary

  • At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
  • As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
  • This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

Matching Summary

At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

Skills & Requirements

Must-have

  • Deliver exceptional patient experience
  • Patient registration and scheduling
  • MyChart enrollment and education
  • Telephone triage and insurance verification
  • HEART model for issue resolution

Nice-to-have

  • Proactive patient care approach
  • Professional and welcoming environment
  • Team-oriented caregiver environment

Key Requirements

  • High School Diploma/GED and 2 years experience
  • Associate’s Degree and 1 year experience
  • Bachelor’s Degree
  • Knowledge of medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter