Technical Support Specialist

Friendship Property LLC

Cleveland, OH, US
Fully remote
Windows 11 support
Office 365 expertise
Servicenow incident management
The Technical Support Specialist plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization

Job Summary

  • The Technical Support Specialist plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.
  • This role offers hands-on experience with enterprise applications including Windows 11, Office 365, and Intune, supplemented by structured learning opportunities such as LinkedIn Learning and technical boot camps.
  • The position contributes to a culture of innovation by proactively identifying opportunities to optimize the user support experience and improve system performance.

Matching Summary

The Technical Support Specialist plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.

Skills & Requirements

Must-have

  • Windows 11 support
  • Office 365 expertise
  • ServiceNow incident management
  • Remote technical support
  • Hardware and software troubleshooting
  • ITIL framework knowledge

Nice-to-have

  • Strong interpersonal skills
  • Active listening and communication
  • Collaboration across technical teams
  • Customer-focused problem solving
  • Adaptability in fast-paced environments
  • Basic cybersecurity guidance

Key Requirements

  • Minimum 2 years IT support experience
  • High School Diploma or GED
  • Familiarity with ServiceNow preferred
  • Experience in call queue environment is a plus
  • Understanding of ITIL framework
  • General cybersecurity awareness

Work Rights

Not specified

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