Technical Operations Lead

Jobgether

United States
On-site
Zendesk platform ownership
Ai-powered automation building
Scalable workflow design
Jobgether is seeking a Technical Operations Lead to enhance the technical framework of a rapidly growing customer support organization in the U.S. The ideal candidate will focus on optimizing platforms like Zendesk through automation and effective workflow design, while also providing real-time performance insights. This role emphasizes hands-on problem-solving and collaboration across teams

Job Summary

  • This role sits at the intersection of systems, automation, and support operations to drive the technical backbone of a fast-scaling customer support organization.
  • You will own and optimize core platforms such as Zendesk while building scalable workflows, AI-powered automations, and integrations across multiple tools.
  • The position is highly hands-on and ideal for a builder who enjoys turning complex operational challenges into efficient, automated systems.

Matching Summary

Match Score: 85

Jobgether is seeking a Technical Operations Lead to enhance the technical framework of a rapidly growing customer support organization in the U.S. The ideal candidate will focus on optimizing platforms like Zendesk through automation and effective workflow design, while also providing real-time performance insights. This role emphasizes hands-on problem-solving and collaboration across teams.

Skills & Requirements

Must-have

  • Zendesk platform ownership
  • AI-powered automation building
  • Scalable workflow design
  • Cross-tool integration development
  • Reporting framework maintenance

Nice-to-have

  • Data-driven experimentation mindset
  • Continuous improvement focus
  • High-impact individual contributor style

Key Requirements

  • Experience with Zendesk optimization
  • Background in building AI automations
  • Proven ability to design reporting frameworks

Work Rights

Not specified

Tailored Resume

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