Senior Manager/manager, Response & Communications Centre

Singapore Government (SGGOVTERP)

Singapore, Singapore
Experience in call centre operations
Ability to handle high-volume calls
Strong communication skills
The incumbent supports the Assistant Director in managing call centre operations for vaping case management

Job Summary

  • The incumbent supports the Assistant Director in managing call centre operations for vaping case management.
  • He/She supervises daily call handling activities and ensures quality service delivery.
  • The successful candidate will be offered a 1-year contract with an option for automatic renewal.

Matching Summary

The incumbent supports the Assistant Director in managing call centre operations for vaping case management.

Skills & Requirements

Must-have

  • Experience in call centre operations
  • Ability to handle high-volume calls
  • Strong communication skills

Nice-to-have

  • Customer service mindset
  • Attention to detail
  • Adaptability and teamwork

Key Requirements

  • Relevant experience in customer service
  • Experience in case management roles

Work Rights

Not specified

Tailored Resume

Cover Letter