Program Manager, Research & Customer Insights

SailPoint

Customer journey mapping
Data-driven insights
Cross-functional leadership
The Program Manager will drive the strategy and execution of holistic research and analysis to optimize the customer journey

Job Summary

  • The Program Manager will drive the strategy and execution of holistic research and analysis to optimize the customer journey.
  • You will own the analysis of customer touchpoints across the full lifecycle to uncover gaps and opportunities.
  • This role blends Customer Experience strategy, analytics, service design, and digital experience optimization.

Matching Summary

The Program Manager will drive the strategy and execution of holistic research and analysis to optimize the customer journey.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Data-driven insights
  • Cross-functional leadership

Nice-to-have

  • Proactive curiosity about AI
  • Strong analytical skills
  • Excellent communication skills

Key Requirements

  • Bachelor's or Master’s degree
  • 3-5 years of experience in CX strategy
  • Proficiency with enterprise CX tools

Work Rights

Not specified

Tailored Resume

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