Provide day-to-day technical support to Salesforce Users globally (L2) and manage user access rights
Job Summary
Provide day-to-day technical support to Salesforce Users globally (L2) and manage user access rights.
Identify, diagnose, and resolve technical problems, escalate and track problems appropriately, and create/maintain reports and dashboards.
Gain extensive experience in ServiceNow applications and assist clients in optimizing operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
Matching Summary
Provide day-to-day technical support to Salesforce Users globally (L2) and manage user access rights.
Skills & Requirements
Must-have
Salesforce configuration
Sales Cloud Lightning Experience
User access rights management
Technical support to Salesforce Users
Create and maintain reports and dashboards
Troubleshooting incidents in stage and production
Nice-to-have
CRM Analytics administration
ServiceNow familiarity
Advanced Excel skills
Strong communication and analytical skills
Team player
Key Requirements
3+ years experience in enterprise-level Salesforce projects
3+ year experience in Salesforce configuration
Experience documenting business processes and system designs