Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
This role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • This role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • The ideal candidate will leverage deep technical acumen to align business objectives and ensure the reliability of the Workday system.
  • Workday offers a culture rooted in integrity and empathy, providing tools and trust for employees to take risks and grow professionally.

Matching Summary

This role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree or equivalent experience
  • Experience with Workday HCM, Payroll, and Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Experience driving customer self-sufficiency initiatives
  • Ability to navigate high-stress situations effectively

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years experience implementing or managing complex SaaS
  • Bachelor's or Master's degree in Computer Science or MIS
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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