Product Support Team Lead - Iberia

Jobgether

Spain, Spain
Fully remote
Leading and scaling customer support
Operational excellence
Improving key support metrics
The Product Support Team Lead - Iberia role at Jobgether focuses on leading a customer support team to enhance customer trust and retention in Iberian markets. This position emphasizes operational excellence, process optimization, and data-driven decision-making within a remote environment

Job Summary

  • This role is focused on leading and scaling a high-performing customer support function that directly impacts customer trust, retention, and overall product experience across Iberian markets.
  • You will be responsible for driving operational excellence, improving key support metrics, and ensuring consistent, high-quality service delivery.
  • The position blends people leadership, process optimization, and data-driven decision-making, with a strong emphasis on automation and tooling.

Matching Summary

Match Score: 85

The Product Support Team Lead - Iberia role at Jobgether focuses on leading a customer support team to enhance customer trust and retention in Iberian markets. This position emphasizes operational excellence, process optimization, and data-driven decision-making within a remote environment.

Skills & Requirements

Must-have

  • leading and scaling customer support
  • operational excellence
  • improving key support metrics
  • high-quality service delivery
  • people leadership
  • process optimization
  • data-driven decision-making

Nice-to-have

  • automation and tooling
  • shaping support scale
  • smart use of technology

Key Requirements

  • Product Support Team Lead experience
  • Iberia market focus
  • Team management experience

Work Rights

Not specified

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