PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED
Singapore, Singapore
Not specified
Process policy change requests accurately
Manage customer escalations and appeals
Develop standard operating procedures
The Policy Services Officer - Minor Alteration position at Prudential Assurance Company Singapore involves processing policy service requests, handling customer interactions, and driving process improvements in a customer-centric environment. The ideal candidate should possess strong communication skills, a keen learning attitude, and proficiency in MS Office, with a background in insurance being advantageous
Job Summary
This role involves processing daily policy services requests including client, policy, and beneficiary changes.
The incumbent will drive feedback loops to identify process gaps and implement improvements for better efficiency.
You will provide timely support to Financial Consultants and customers while managing escalations and complaints.
Matching Summary
Match Score: 75
The Policy Services Officer - Minor Alteration position at Prudential Assurance Company Singapore involves processing policy service requests, handling customer interactions, and driving process improvements in a customer-centric environment. The ideal candidate should possess strong communication skills, a keen learning attitude, and proficiency in MS Office, with a background in insurance being advantageous.